Support is monitored from Monday to Saturday in office hours from the GMT timezone. Our response time can be up to 2 business days.

Welcome to Kainelabs Support Center !

Thank you so much for purchasing one of our product! Please consider reading the following informations before submitting your ticket so we can help you to solve your problem quickly :

• 1
  Link to your site.
  If something isn't working, please send us a link to the page which has the issue.
• 2
  Screenshots.
  Screenshots are always helpful and make it more easier for us to locate the problem.
• 3
  Dashboard Login Infos.
  This is the best way for us to solve the problem quickly.
• 4
  FTP infos.
  It's required only if we should update the code for an urgent issue.
• 5
  Last Wordpress / Plugin Updates.
  Please make sure that you are using the last wordpress and the plugin update.
• 
  

Our Item support includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

✔ Installation services of our products

However, Our  item support does not include:

✘ Customization services

✘ Server customization 

✘ Support for third party plugins