Support is monitored from Monday to Saturday in office hours from the GMT timezone. Our response time can be up to 2 business days.

Notice: We do not accept any customization. Please Read Envato Support Policy. But we still can help with little snippets if that's possible!


Support is monitored from Monday to Saturday in office hours from the GMT timezone. Our response time can be up to 2 business days.

Welcome to Kainelabs Support Center !

Thank you so much for purchasing one of our product! Please consider reading the following informations before submitting your ticket so we can help you to solve your problem quickly :

  • 1
    Link to your site.
    If something isn't working, please send us a link to the page which has the issue.
  • 2
    Screenshots are always helpful and make it more easier for us to locate the problem.
  • 3
    Dashboard Login Infos.
    This is the best way for us to solve the problem quickly.
  • 4
    FTP infos.
    It's required only if we should update the code for an urgent issue.
  • 5
    Last Wordpress / Plugin Updates.
    Please make sure that you are using the last wordpress and the plugin update.

Our Item support includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

✔ Installation services of our products

However, Our  item support does not include:

✘ Customization services

✘ Server customization 

✘ Support for third party plugins

  Article Categories

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