Support is monitored from Monday to Saturday in office hours from the GMT timezone. Our response time can be up to 2 business days.

Notice: We do not accept any customization. Please Read Envato Support Policy. But we still can help with little snippets if that's possible!

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Support is monitored from Monday to Saturday in office hours from the GMT timezone. Our response time can be up to 2 business days.

Welcome to Kainelabs Support Center !

Thank you so much for purchasing one of our product! Please consider reading the following informations before submitting your ticket so we can help you to solve your problem quickly :

  • 1
    Link to your site.
    If something isn't working, please send us a link to the page which has the issue.
  • 2
    Screenshots.
    Screenshots are always helpful and make it more easier for us to locate the problem.
  • 3
    Dashboard Login Infos.
    This is the best way for us to solve the problem quickly.
  • 4
    FTP infos.
    It's required only if we should update the code for an urgent issue.
  • 5
    Last Wordpress / Plugin Updates.
    Please make sure that you are using the last wordpress and the plugin update.

Our Item support includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

✔ Installation services of our products

However, Our  item support does not include:

✘ Customization services

✘ Server customization 

✘ Support for third party plugins

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