Welcome to Kainelabs Support Center !
Thank you so much for purchasing one of our product! Please consider reading the following informations before submitting your ticket so we can help you to solve your problem quickly :
- 1Link to your site.
If something isn't working, please send us a link to the page which has the issue.
Screenshots are always helpful and make it more easier for us to locate the problem.
- 3Dashboard Login Infos.
This is the best way for us to solve the problem quickly.
- 4FTP infos.
It's required only if we should update the code for an urgent issue.
- 5Last Wordpress / Plugin Updates.
Please make sure that you are using the last wordpress and the plugin update.
Our Item support includes:
✔ Availability of the author to answer questions
✔ Answering technical questions about item’s features
✔ Assistance with reported bugs and issues
✔ Installation services of our products
However, Our item support does not include:
✘ Customization services
✘ Server customization
✘ Support for third party plugins